On The Day Of Your Repair

Getting To Your Appointment

• I will call or text you a day or two before your appointment as a reminder.

• I can be at the workshop as early as 7am.  On weekdays, I politely request that you don't arrive any later than your booked appointment and on Saturday morning no later than 9am (I only work until 11am).

• If you cannot make your appointment, or are running late please let me know as soon as possible.  Cancellations happen, and as long as I have prior notice I am usually able to offer the slot to another customer.

• The flag on the map is exactly where the workshop is located.  I work alongside Marc's Independent BMW.  Most satnavs get close but struggle with the last 100 yards.  Study the map and instructions below.  Thanks.

You'll see one of these pavements signs as you approach on Northgate Way.  Follow the arrow!

Before Your Appointment

• Please ensure all floor areas of the vehicle are clear.

• Remove any child seats from the vehicle - all seats needs to be clear.

• Ensure the centre console, armrest and ashtrays are clear -- the will be completely removed from the vehicle.

• Remove any personal / delicate / valuable items from the vehicle.  I cannot be responsible for loss/damage of possessions from the vehicle.

• Check the height adjustment on your centre armrest works.  If the ratchet mechanism is broken, this is an ideal oppotunity to have it replaced without incurring additional labour costs.  I'll be happy to quote.  Delivery times from BMW/MINI vary so please give plenty of warning.

During Your Appointment

• There are no waiting facilities so bring an umbrella!

• Walk out out of our gates and turn left onto Northgate Way.  At the roundabout turn right and continue down Northgate.

• A number of customers have asked that I recommend Aldridge Transport Museum as something to do whilst your vehicle is being repaired.  Please check their opening days on their website as they do not open to visitors every day.  They are just on your right - will only take 2/3 minutes to get there.

• We have had good reviews of a local cafe called Crumbs Cafe - they are on the next roundabout you come to on your righthand side.  This is approximately 5 minutes walk from the workshop and an all day breakfast can be had for less than £10.  They also have a Facebook page https://www.facebook.com/crumbs.sandwich.bar.aldridge 

• If you'd prefer a longer walk, keep walking another 5-10 mins until you see the post office on your left and at the next roundabout, take the 1 o'clock exit onto Anchor Road, keeping The Crown Inn on your left.  You'll see Costa Coffee on your left and a bit further down Wetherspoons on the right.

• I will call or text you once it is time to return to the workshop.  We run a popular and extremely busy workshop and on a busy day, I may need to attend to the occasional phone call or parts supplier.  As a guide, all vehicles are usually repaired within 2 hours.

• No point in returning to the workshop until I call you.  Whilst you are walking back, I'll be doing your paperwork so you won't save any time.  And of course, whilst things usually go smoothly, the job can take longer - as an example, the console has been removed before and hasn't been reassembled correctly!  I've even had sticky cola residues to clean out of the console :)

• Payment can be made by cash and must be made on collection of your vehicle.  You will receive a full invoice, the old spring and diagnostic reports taken on entry and exit of the workshop.

After Your Appointment

• My only wish is you're delighted with the service and will tell others.  As a small business, we are "only as good as our last job".  I always treat customer vehicles as if they were my own.

• Your repair is covered by a 24-month warranty on the spring, including labour.  I've not had a single failure yet but am consicious that with the best will in the world this may happen one day.  Please call me immediately if you do experience any issues or have questions.  I'm here to help.

• Should you care to leave a review, here is the link.  www.tinyurl.com/bmwhite

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